Refund policy

Updated on October 28, 2023

At MIAMAISON, we value your experience and aim to make it as effortless as possible. Our Cancellation and Return Policy is designed with your convenience in mind, ensuring transparency and ease in every step of your journey with us.

Cancellations - A Seamless Process

We understand that sometimes plans change. That's why we offer the flexibility to cancel subscriptions at any time through your Account Settings. In your upcoming recurring payment email notification, you'll also find a link to manage your subscription. If you've already been billed for the current month, your cancellation will take effect in the next billing cycle.

To ensure a smooth cancellation process, please send your request before the recurring payment date. For example, if your subscription recurs on the 1st of every month, your request must be received on the 30th or 31st. Cancellation requests received after the recurring date will be effective in the next billing cycle.

For 3, 6, or 12-Month Re-billable Subscriptions, cancellations can be requested within the first month. While partial refunds will be approved on a case-by-case basis, if you cancel within the first month of your subscription, you will be charged for that period. Rest assured, we're here to assist you, and you can opt out of auto-renewal at any time, including within the final month of your subscription via the link provided in your recurring payment email notification.

Notable Exceptions:

Opened or used items are not eligible for returns, refunds, or exchanges.
Mia Mystery boxes, discounted, and sale items, as well as gift card sales, are final and non-refundable.

Replacing Items - Making it Right

In the rare event that an item is out of stock, we'll replace it with an item of equal value, ensuring you receive a satisfying experience. Any out-of-stock items will be promptly noted in the product listing. If an item is out of stock after your order is placed, we'll notify you via email before shipping your order. If a replacement item is unsatisfactory, we can refund your one-time purchase before shipment. Subscribers can also request an alternate replacement item.

Addressing Damaged Items - Your Satisfaction is Our Priority

While we take every precaution to prevent damage during transit, we understand that issues may arise. In case you receive a damaged item, please do not refuse delivery. Instead, accept the goods and contact us immediately at hey@miamaison.com. Attach any pictures you have of the damage to your message, and our team will promptly review the details to provide the best resolution.

Reporting Faults - Quality Matters

If you believe there is a fault with your item, rest assured that we take all quality-related complaints seriously. To investigate and address reported faults, please contact us at hey@miamaison.com. Provide us with details of the fault, and if possible, attach pictures to your message to assist in our investigation.

Initiating a Return - A Simple Process

For returns, please contact our Customer Service team at hey@miamaison.com. Share your order number and the issues you've encountered. Upon receiving these details, we will review your case and guide you through the next steps.

When returning an item, package it securely and ensure our returns form is included. Be sure to obtain a proof of postage receipt when sending your item back to us. This proof of postage is cost-free but crucial. It ensures a smooth refund or replacement process in the rare event your item is lost in transit.

Exceptions:

Mia Mystery boxes, discounted and sale items, as well as gift card sales, are final and non-refundable.
Mia Merch and Mia Ornaments are final and non-refundable.

Unique Mia Mystery Boxes - A Surprise Every Time

Mia Mystery box items may not always be different, but we aim to offer a diverse range of products. If you order multiple Mia Mystery Boxes, we'll do our best to mix up the product variety, adding an element of surprise to your experience.

Postage Costs - Clear Guidelines

Please note that we will not refund postage costs for unwanted or no longer required items. These costs are to be covered by you. We recommend using a delivery service that insures the value of the goods for added peace of mind.

For damaged items, we will refund postage costs on a case-by-case basis. To provide reimbursement, we'll need proof of payment for the postage, and you won't be reimbursed until the package reaches our warehouse.

Complaints - We're Here to Listen

If you're not satisfied with the way we've handled the return or replacement of any item, please reach out to us. We're committed to resolving any issues and ensuring your satisfaction. Contact our dedicated customer service representatives at hey@miamaison.com, and we'll do our best to address your concerns promptly.

At MIAMAISON, your convenience and satisfaction are our top priorities. We're here to make your experience smooth and enjoyable at every step. Thank you for choosing us as your trusted provider of quality products and exceptional service.